iPhone 13 users started getting pink or purple screen error for some unknown reason. Apple customer service explained that this is not a hardware issue. However, for now, there is no definite solution on how to solve the problem.
US-based technology giant Apple’s 2021 flagship smartphone iPhone 13An error has been detected in . In particular, according to the shares made by iPhone 13 owners in China, the screen of the phones is self-contained. turns pink or purple. It is not yet known what caused the error.
According to the shares of iPhone 13 owners on social media, phones suddenly becomes unusable. Moreover, some users are also encountering problems such as prolonged stuttering, automatic restarting, and similar problems with the color change of the screen. According to the information obtained, the pink or purple screen problem occurs on its own. disappears by itself.
Resetting or updating doesn’t work
According to the explanations in the user reports, the iPhone 13 encountering the pink screen error reset or update It does not work. Users who have tried it say that these are temporary solutions and that the error resurfaces after a while. For this reason; if you are using an iPhone 13 and suffer from similar error, do not reset in vain.
Statement from Apple customer service
A Chinese using iPhone 13, to solve the problem to Apple customer service announced that it has arrived. According to the user’s claim, Apple customer service stated that this is not a hardware problem. The advice given to the user was to update the operating system and applications on the phone. However, it is already known that this does not work. If a user shares in the forum section on Apple’s website, downgrading the operating system version indicates that this problem has been overcome. It is not known for now how to fix the error, which is seen across all models in the iPhone 13 family.
Source :
https://www.gizmochina.com/2022/01/21/some-iphone-13-users-complain-about-screen-mysteriously-turning-pink/