Turkish Airlines has made a new statement regarding the global service disruption caused by Crowdstrike. The statement stated that new rights were defined for the victimized customers.
Turkish Airlines (THY) made a new statement about the problem experienced in the cybersecurity firm Crowdstrike systems and causing global problems. Turkish Airlines, which reported that some flights were canceled, informed its customers In order not to be victimized shared the decisions it made with the public.
According to the statement made by Turkish Airlines global problem The right to free cancellation and change has been defined for customers who are victimized due to this. Citizens are required to contact Turkish Airlines within the given period and to make their travels. they need to reschedule.
Turkish Airlines’ statement is as follows:
A technical problem has occurred due to a supplier that provides services globally and affects different sectors including the aviation industry, and as a result of this problem, some of our flights have been cancelled. You can view it from the “Flight status” tab in our mobile application.. Additional rights have been defined for our passengers whose trips were not cancelled due to the disruption experienced. After the system glitch is fixed Passengers who meet the following conditions can make transactions through our sales channels.
July 19, 2024 and for tickets issued in advance July 19, 2024 All Turkish Airlines passengers registered for our flights on, July 25, 2024 (inclusive) Additional rights have been defined, provided that they take action by the due date.
1) Reservation changes will be made free of charge. Passengers who have not yet made any changes or are unable to board their flights, even though their flight time has passed, will not lose their rights.
2) Refund requests:
a) Unused tickets will be refunded without any deductions.
b) For tickets that have been partially used and the trip has not been completed, the refund for the unused flights will be made without any interruption.
3) The relevant applications will only be valid for group and individual passengers registered on flights operated by Turkish Airlines.
We will continue to share current developments. Thank you for your understanding.
For detailed information about the global outage:
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