Due to an IT problem, the issuance of the annual tax certificate at Commerzbank and Comdirect has been enormously delayed for many customers.
(Photo: dpa)
Frankfurt Commerzbank has to pay a former customer of its online subsidiary Comdirect compensation of 150 euros because it did not send him an annual tax certificate for 2021 last year. This emerges from an arbitration decision made in December 2022 by an ombudsman for private banks, which is available to the Handelsblatt.
Customers who have been overpaid withholding tax on their capital gains will need the document in order for the overpaid amounts to be refunded to them. This also applied to the dispute in question: According to the arbitration award, the customer could expect a tax refund of 5,000 euros. However, since he did not have the tax certificate, he could not submit his income tax return and therefore did not have access to his money.
The bank had argued that lawmakers had extended the deadline for filing income tax returns. This “does not relieve the bank if the tax debtor expects a tax refund through early submission,” the ombudsman ruled.
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