Frankfurt If banks and savings banks want to raise the fees for current accounts, they now need the explicit consent of their customers. If the consent is not given even after months, the customers concerned must increasingly expect account terminations. The first cases are already there. Usually, a maximum of five percent of customers are affected.
Commerzbank said that if customers still do not respond to inquiries, “we cannot rule out the possibility of terminating the business relationship in the further course, as we need a valid legal basis”. Commerzbank has written to customers several times since April 2021 and reminded them, both by post and digitally. A very high approval rate was achieved.
As has now become known, the Sparkasse Nürnberg wants to terminate 10,000 customers who have not agreed to the current conditions despite repeated requests. Other financial institutions are likely to follow this example soon – and in some cases use a trick that ultimately allows most customers to keep the account.
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