The staff at the new capital city airport was overwhelmed by the rush, resulting in long waiting times.
(Photo: dpa)
Frankfurt Desperate customers who hang on the phone for hours. Problems with rebooking or redeeming a ticket that was not used in the pandemic. Long queues when checking in, for example at Berlin Airport: Anyone currently flying with Lufthansa needs strong nerves and a lot of patience. For the European industry leader, the restart after the crisis is extremely bumpy.
The well-known forums are teeming with lawsuits. The Handelsblatt editorial team also regularly receives reports from exasperated Lufthansa customers. The management is contrite. That is unsatisfactory, the company’s own claim as a five-star airline is currently not being met, said CEO Carsten Spohr several times in the past few weeks. And promises improvement.
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